Privacy & Management of Personal Data

Scope and data controller

Iplgame acts as the data controller for personal data obtained through its platform and services. This policy explains what data we collect, how we lawful process it, with whom we share it, where data may be transferred, how long we keep it, the security measures we apply, and the rights you may exercise under applicable data protection law. It applies to visitors and registered users of the platform and is binding from the date it is in effect.

What personal data we collect

• Identity data: name, date of birth, government issued identification where required for age verification or account opening.
• Contact data: email address, telephone number, postal address.
• Financial data: payment method details, transaction history, deposits and withdrawals, identity verification data used for anti fraud and compliance purposes.
• Technical and usage data: IP address, device identifiers, browser type, language, operating system, login times, game activity, and referral sources.
• Marketing and communications data: preferences for communications, responses to surveys, chat transcripts with support where relevant for service quality.
• Other data provided by you in forms or communications, and data derived from your use of the platform that is necessary for service provision and compliance.

How we use your personal data

We rely on multiple lawful bases to process personal data. The principal bases are contract performance, legal and regulatory obligations, legitimate interests, and, where applicable, consent for specific activities such as direct marketing. We use data for the following purposes:

• Provide and manage your account and the gambling platform, including identity and age verification, payments processing, and customer support.
• Safeguard the platform, prevent fraud, detect and investigate suspicious activity, and enforce terms of service.
• Meet regulatory, legal and tax obligations including anti money laundering, countering financing of terrorism, and responsible gaming duties.
• Improve services, maintain security, and conduct analytics to enhance user experience.
• Communicate with you about account related matters, promotions, and surveys where you have opted in or where permitted by law.

Sharing and disclosure of personal data

• Internal and trusted third party service providers who assist with platform operation, payments, identity verification, hosting, customer support, and legal or regulatory compliance. Data processing agreements govern these engagements.
• Regulatory authorities and law enforcement when required by law or in response to legitimate legal processes.
• Our group entities where reasonably necessary to manage risks, provide services, or comply with laws.
• We do not sell or rent personal data to third parties for marketing purposes.

International transfers

Where required, we may transfer personal data to recipients in jurisdictions outside your residence. We implement appropriate safeguards to protect your information, including contractual protections and other measures in line with applicable data protection laws. You will be informed if a transfer requires additional privacy safeguards and will be provided with relevant details as required by law.

Data retention

We retain personal data for the period necessary to provide the services and to fulfill the purposes described in this policy. In general, data is kept for the duration of the relationship with Iplgame and for a minimum period of five years thereafter, unless a longer retention period is required by law or for the establishment or defense of legal rights. We prune data when it is no longer needed for the purposes for which it was collected.

Cookies and tracking technologies

We and our service providers use cookies and similar technologies to operate the platform and understand how it is used. Cookies are categorized as essential, functional, and analytics based on their purpose. You may manage cookie settings in your browser and opt out of non essential cookies where permissible. We obtain consent for non essential cookies in jurisdictions where required by law.

Security measures

We implement technical and organizational measures proportionate to the risk to protect personal data from loss, theft, unauthorized access, alteration or disclosure. Measures include transport layer security for data in transit, access controls, encryption where feasible, regular security assessments, and staff training under confidentiality obligations. We maintain incident response procedures to address data breaches promptly.

Your rights

• Right of access to confirm whether we process your personal data and to obtain a copy of that data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure where permitted by law (the right to be forgotten under certain conditions).
• Right to restriction of processing in defined circumstances.
• Right to data portability in a structured, commonly used, machine readable format and to have such data transmitted to another controller where feasible.
• Right to object to processing based on legitimate interests or for direct marketing, and in certain circumstances to withdraw consent.
• Right to not be subject to automated decision making where applicable, and to request human review where appropriate.
• Right to lodge a complaint with a supervisory authority if you believe your data rights are violated.

Exercising your rights

You may exercise these rights by contacting our privacy team through the support channels available on the platform. We will respond in accordance with applicable law and may require verification of identity before fulfilling requests.

Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated text on the platform and note the date of the update. If required by law, we will obtain your consent for material changes and provide additional notice as appropriate.

Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it or obtain guardian consent as required by law.

Contact us

If you have questions about this Policy or wish to exercise your rights, contact our privacy team through the platform's privacy center or customer support. We will respond promptly in accordance with applicable law.